Customer Help

If you can't find an answer

to your question, feel to contact us

via email (below).

Shipping, Returns & Exchanges

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

How much shipping cost?

UK Standard (£4.99) 2 -3 Days

European Standard (£14.99) 7 - 10 Days

International Standard (£23.99) 7 - 15 Days

Can I return an item?

We operate a 28 day returns policy. Please ensure you return your item using a tracked service, and send to:

Equidae London Returns, Unit 33, Irlam Business Centre, Soapstone Way, Manchester, M44 6RA.

Always keep your postage receipt.

I didn't recieve an item, what do I do?

Please get in touch with and we'll get back to you within 24 hours.

Get in touch

Have questions about your order, or a general enquiry?